100% Refund Guarantee

If your pet refuses to eat the purchased Hi!Meat product, eligible customers may request a refund under the 100% Refund Guarantee.

• The product must be purchased during 15 July 2026 to 31 October 2026.
• Refund requests must be submitted by 15 November 2026.
• Customers must present the original receipt or valid proof of purchase.
• The product must be returned to the original pet shop or place of purchase.
• Refund only applies to the Kitchen Flavor Hi!Meat product stated on the submitted proof of purchase.
• The returned product must match the product name, product type, and purchase details shown on the proof of purchase.
• The returned Hi!Meat Cat or Hi!Meat Dog product must have at least 90% remaining. Each Hi!Meat pack is 1.3kg, so the returned pack should have approximately 1.17kg or more remaining.
• Returned stock may be kept by the pet shop and used or handled at the pet shop's own discretion. The returned stock does not need to be sent back to Kitchen Flavor.
• Pet shops must submit customer refund receipts to the assigned sales person every month for verification and record purposes.
• Each valid proof of purchase is eligible for one refund request only.

Refund approval is subject to verification by Kitchen Flavor and/or the participating outlet.